Your Cart is Empty
Dispute Resolution Policy
At LUXIIVA, we are unwavering in our commitment to maintaining a secure and trustworthy e-commerce environment, while safeguarding the interests of our genuine customers. This Dispute Resolution Policy has been put in place to fortify the integrity of our transactions and combat fraudulent activities effectively.
1. Dispute Resolution Process:
To ensure a fair and stringent resolution process, we require all customers to strictly adhere to the following steps:
Step 1: Mandatory Contact with Fraud Detection Department:
It is imperative that any concerns or issues related to your purchase are immediately reported to our dedicated Fraud Detection Department. Failure to notify our department promptly may result in the forfeiture of your rights with regard to dispute resolution. Reach our Fraud Detection Department at dispute-resolution@luxiiva.com.
Step 2: Comprehensive Documentation:
To facilitate a thorough investigation of your dispute, it is essential to provide our Fraud Detection Department with complete and accurate information, including:
Order number
Date of purchase
Detailed description of the dispute or issue
Meticulously prepared supporting documentation, such as order confirmations, invoices, and any relevant correspondence.
Step 3: Intensive Investigation and Response:
Upon receipt of your dispute, our highly trained team will conduct a rigorous investigation with utmost diligence. We reserve the right to request additional information or documentation during the investigation process to ensure a comprehensive and fair assessment. We remain committed to providing a resolution as promptly as possible, while keeping you informed of our progress.
2. Resolution Options:
Based on the nature of the dispute, the following resolution options may be available:
Refund: If it is determined that a refund is warranted, we will process it in strict accordance with our refund policy and within a reasonable timeframe.
Exchange: At our sole discretion, we may offer an exchange for the disputed product, subject to availability and the terms outlined in our exchange policy.
Store Credit: In certain cases, we may provide you with store credit that can only be used for future purchases on our website.
Repair or Replacement: Where appropriate, we may offer repair or replacement of the product to rectify the issue at hand.
3. Escalation Process:
If you are not satisfied with the resolution provided by our Fraud Detection Department, you retain the right to escalate your dispute. To do so, contact our Legal Department at legal@luxiiva.com. Our Legal Department will conduct a thorough review of your case and make every effort to arrive at a just and equitable resolution.
4. Legal Implications:
We want to make it abundantly clear that any attempt to engage in fraudulent activities or deceitful behavior will be dealt with swiftly and reported to the appropriate legal authorities. Our commitment to combating fraudulent behavior is unwavering, and we will not hesitate to pursue legal action against individuals involved in such acts.
Please note that this Dispute Resolution Policy is subject to the terms and conditions outlined in our website's Terms of Service.
At LUXIIVA, we prioritize the safety and satisfaction of our genuine customers. We remain vigilant in detecting and deterring fraudulent activities. If you have any questions or require further assistance, please do not hesitate to contact our dedicated Customer Support team.
By engaging in business with LUXIIVA, you acknowledge and agree to adhere to this E-commerce Dispute Resolution Policy, designed to protect the interests of honest customers like yourself.
LUXIIVA
1. Dispute Resolution Process:
To ensure a fair and stringent resolution process, we require all customers to strictly adhere to the following steps:
Step 1: Mandatory Contact with Fraud Detection Department:
It is imperative that any concerns or issues related to your purchase are immediately reported to our dedicated Fraud Detection Department. Failure to notify our department promptly may result in the forfeiture of your rights with regard to dispute resolution. Reach our Fraud Detection Department at dispute-resolution@luxiiva.com.
Step 2: Comprehensive Documentation:
To facilitate a thorough investigation of your dispute, it is essential to provide our Fraud Detection Department with complete and accurate information, including:
Order number
Date of purchase
Detailed description of the dispute or issue
Meticulously prepared supporting documentation, such as order confirmations, invoices, and any relevant correspondence.
Step 3: Intensive Investigation and Response:
Upon receipt of your dispute, our highly trained team will conduct a rigorous investigation with utmost diligence. We reserve the right to request additional information or documentation during the investigation process to ensure a comprehensive and fair assessment. We remain committed to providing a resolution as promptly as possible, while keeping you informed of our progress.
2. Resolution Options:
Based on the nature of the dispute, the following resolution options may be available:
Refund: If it is determined that a refund is warranted, we will process it in strict accordance with our refund policy and within a reasonable timeframe.
Exchange: At our sole discretion, we may offer an exchange for the disputed product, subject to availability and the terms outlined in our exchange policy.
Store Credit: In certain cases, we may provide you with store credit that can only be used for future purchases on our website.
Repair or Replacement: Where appropriate, we may offer repair or replacement of the product to rectify the issue at hand.
3. Escalation Process:
If you are not satisfied with the resolution provided by our Fraud Detection Department, you retain the right to escalate your dispute. To do so, contact our Legal Department at legal@luxiiva.com. Our Legal Department will conduct a thorough review of your case and make every effort to arrive at a just and equitable resolution.
4. Legal Implications:
We want to make it abundantly clear that any attempt to engage in fraudulent activities or deceitful behavior will be dealt with swiftly and reported to the appropriate legal authorities. Our commitment to combating fraudulent behavior is unwavering, and we will not hesitate to pursue legal action against individuals involved in such acts.
Please note that this Dispute Resolution Policy is subject to the terms and conditions outlined in our website's Terms of Service.
At LUXIIVA, we prioritize the safety and satisfaction of our genuine customers. We remain vigilant in detecting and deterring fraudulent activities. If you have any questions or require further assistance, please do not hesitate to contact our dedicated Customer Support team.
By engaging in business with LUXIIVA, you acknowledge and agree to adhere to this E-commerce Dispute Resolution Policy, designed to protect the interests of honest customers like yourself.
LUXIIVA